Phone: (775) 825-5463

Frequently Asked Questions

If you are a new Spa-goer and have some questions, please feel free to ask any of our spa professionals.

 

Single appointment Spa Guests
We suggest you arrive 10 minutes prior to your facial, and massage appointments to fill out an intake form and allow time for a consultation with your therapist. 5 minutes prior to all spray tan, nail, makeup and waxing appointments.

Multiple appointment Spa Guest (packages)

Please arrive 20 minutes prior to your appointment to allow time to:

Change into robe and sandals
Customize your experience with refreshing beverages, complimentary snacks and various upgrades
Unwind and rest in our relaxation room
Access to dressing room (we don’t have showers)
For Spray Tanning Appointments:

Shower

Shave
Exfoliate with Infinity Sun’s (sold at Lime Spa) non abrasive body polish. Only use an abrasive exfoliant up to 3 days prior to your Spray tan session as this will create abrasions that will interfere with the evenness of the application.
Do not wear lotion
Do not wear deodorant
Wear loose, dark clothing and open toed sandles
Wait until the following day to shower or sweat
Do not swim as the chemicals or salt water will remove the tan
Use the extender (sold at Lime Spa) to keep the skin hydrated and make the tan last longer
For Waxing appointments:

Does it hurt? The first time more than any other time. Why? Because if you wax regularly, you are removing less hair each time.
Will the hair grow back thicker/stronger/darker? Don’t bald men wish! When hair is shaved, it is cut at the thick part of the hair, which is why you can feel stubble the next day. Waxed hair is removed from the root, and when the hair starts to grow back it is a new, very fine hair. The only thing that stimulates hair growth is hormones.
How long does the hair have to be?
3-4 weeks of hair growth. If the hair isn’t long enough you will experience regrowth much sooner. It normally takes 3 waxing appointments to experience even smoothness because of the different stages of hair growth.
Children, Cell Phones and Pagers
Please help us create a peaceful environment by leaving distractions at home. Cell phones are not allowed in Lime spa. Please step outside if you need to make a call.

Lime Spa Guarantee
All of the treatments embrace joy, beauty, compassion, and healing—leaving you invigorated to tackle your world. Should at any time you feel your visit was less than inspired, please let us know so we can make it right. We mean it!

Gift Certificates
Gift certificates are perfect for any occasion. Available at the spa, by phone, mail or online at www.LimeSpaReno.com. If purchasing online: click on buy a gift certificate, online store, gift cards and then follow the steps.

Reservations and Rescheduling
As a courtesy to all, we operate a prompt appointment schedule. In order to secure your reservation we ask that you provide a credit card number or gift certificate code. Please make all cancellations with at least 24 hours notice (48 hours notice for groups). Failure can result in fees. $25 fee for a same day cancellation | $45 fee for no call no show & client must prepay for next appointment.

Groups & Parties

As a way to thank you for considering Lime Spa for your group event, we’ll provide your party with a complimentary bottle of champagne (or sparkling cider for anyone under the age of 21). Also, we’ll take 10% off of the entire bill. To take advantage of these special group perks, simply book as a group and pay for all services on one invoice.

Please don’t hesitate to call Lime and speak with one of our friendly team members to help you plan your visit. 775.825.5463

Frequently asked questions:

What should I wear during the service?
If you are having a massage or body treatment, it is your choice to disrobe entirely, or to wear your undergarments. Our staff is trained in draping to ensure your privacy at all times.Do I have to talk during my treatment?
We offer very unique treatments that are meant to flow without conversation for ultimate relaxation, but if you wish to chat or learn more about your treatment, we are happy to oblige.I want to start a skin care routine. How do I choose a facial?
At Lime we schedule in extra time for your esthetician to do a thorough consultation. Based on your skin care concerns and goals you and your esthetician can decide which facial program will deliver the best results.

What if I forgot to book an add-on service during my facial or massage?
Can I ask in the room? Please feel free to ask your practitioner for this service and if she or he has time, they will do their best to accommodate you, otherwise they will be sure to find an appointment at a sooner-than-later date.

Should I tip?
We suggest gratuities which reflect the quality of your service.

Can I book treatments if I’m pregnant?
Most treatments are wonderful for pregnant women but there are a few that are not recommended. Our team will be happy to advise you on appropriate services.

Can I ask my therapist to make adjustments if I don’t like something or it is uncomfortable?
Absolutely! Our job is to make you as relaxed and comfortable as possible so you can enjoy all the benefits of our treatments. We will likely ask you but please don’t hesitate to speak up!

Please arrive prior to your appointment time, to ensure you get the full spa experience!

 

(775)-825-LIME (5463)
895 South Center Street, Reno, NV 89501